If you have just placed your order and realised that you have the incorrect shipping address on your order please get in touch asap. Feel free to give us a call during business hours at 0755203318 or via email anytime at [email protected]. If v
Occasionally delays can occur in transit. If your order has been dispatched but tracking is showing it as delayed, you can submit an enquiry with the postal service to get an update quickest and straight to you. You can also get in contact with us to
If your parcel has been returned to sender it could be due to multiple reasons.If you have had your parcel delivered to a Post Office, they will only hold your parcel for a limited time. This time frame varies from country to country but usually it i
If you have placed an online order and wish to alter it in some way please get in touch asap. Feel free to give us a call during business hours at 0755203318 or send us an email at [email protected]. We will do our best to alter the order, whet
If you have received your order and either received the wrong item or are missing an item please get in touch with us via email with your order # and a picture of everything you received including packing if you still have it. Our team will be able t
If you have just received your order and it was damaged or faulty upon delivery please get in touch with us asap via email at [email protected]. Please include your contact details and order details as well as pictures or a short vid of the pro
After placing your order you will receive an order confirmation email. Once dispatched you will receive a shipping confirmation email which will include your tracking number for the parcel. You will be able to track the progress of your parcel. If yo
Shipping times vary depending on your location and the postal service you have selected. We do our best to get orders out the door asap and in the hands of the postie gods! Many of our orders are dispatched next business day or even same day. However
We accept Visa, Mastercard, Paypal, Afterpay, Zippay, and Threeworlds Gift Cards. Please get in contact with us to enquire about alternate payment methods for schools, businesses & programs. Contact Email: [email protected] PH: 075520331
Shipping times vary depending on your location and the postal service you have selected. We do our best to get orders out the door asap and in the hands of the postie gods! Many of our orders are dispatched next business day or even same day. However
We ship worldwide and offer a couple options for international shipping at checkout. DHL is quickest and most reliable. They provide excellent door to door tracking and deliver almost anywhere. Australia Post International Express is also sometimes a
We hand-make a lot of our products here in Burleigh Heads, Australia. This means that customisability may be possible for some products. This can range from custom lengths, to custom colours and more. Costing varies to find out a quote, please email
Orders are usually dispatched 1-2 business days after ordering. If ordered before 1pm (AEST) most orders will go out same day if placed on a business day. We do hand-make a lot of our products and some will need to be made to order. In this case ship
You may choose to have your order delivered to you home address, work address, or to a post office/PO box, with the exclusion of post offices if your parcel is deemed oversize in which case a street address is required. If you choose to have it deliv