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Carbon Fibre WarrantyUpdated a year ago

Carbon Fibre is epic in many ways! 
It's lightweight and super rigid. 
However, like all things in the world today, it is not without its downsides. 
It is much more brittle across the tube than aluminium. 
It's also not as heat resistant as aluminium. 

These two limitations can result in damages that may not match many peoples expectations of the material. 
The damages that can occur include the following: 
Cracking along the tube. 
Deformation from too much direct heat. 
Clean breaks across the tube. 

We would love to offer an unlimited warranty, however, we can't cover every case of damage caused by use and treatment of the product when it is not the result of poor manufacturing or the quality of the product. 

To create some assurance for you as the customer and us as the manufacturer, we have the following policy in place. 

What is covered under warranty? 
If your Fusion staff is under 30 days old and a breakage occurs, we will cover the full cost of replacing the damaged carbon fibre parts. Shipping cost is not covered. This will prevent your exposure to any manufacturing defects that would become evident inside of this time. 

If your Fusion staff is over 30 days old but less than 12 months old, we still want to help out as much as we can and we will offer a 50% discount on replacement parts where damage has occurred. Again, shipping is not included. This helps you with the cost of replacement due to damages that occur as a result of the limitations inherent in the material. 

Anything over 12 months old is not covered under warranty. 

We hope this helps to offer some guarantee that the manufacturing is of high quality and we back our products, but also doesn't leave us exposed to the physical limitations of carbon fibre that we can't prevent. 





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